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FAQ

Frequently asked questions!

What does DialForce BPO specialize in?

DialForce specializes in insurance lead qualification and appointment setting for U.S. insurance agencies and financial advisors. We also provide outbound calling, inbound call support, lead reactivation, and appointment confirmation.

Yes. Our primary focus is supporting U.S. insurance agencies, insurance professionals, brokers, and financial advisors with lead engagement, qualification, and appointment setting.

Our primary role is lead qualification and appointment setting. We contact prospects, follow the client’s approved process, identify qualified opportunities, and schedule appointments with the client’s agents or advisors. Insurance sales and product recommendations are handled by the appropriately authorized client representatives.

Yes. We can work with leads generated through your website, advertising campaigns, CRM, lead providers, referrals, and other approved sources.

Yes. Lead reactivation is one of our services. We can contact older or previously unresponsive leads, identify renewed interest, and schedule appointments when prospects meet your criteria.

We first understand your target audience, products, qualification criteria, scripts, and scheduling process. Our team then contacts your leads, qualifies interested prospects, and schedules qualified appointments directly with your agents or advisors.

Yes. We can work with your existing CRM, dialer, calendar, lead-management system, and other approved tools depending on your campaign requirements.

After understanding your campaign requirements, we can establish the workflow, prepare the calling process, train the assigned team, and begin outreach according to the agreed implementation timeline.